OVERVIEW
Welcome to LUXEWYNN, a lifestyle management brand under STAEWYNN, LLC. By using our website, www.luxewynn.com, or engaging our services, you agree to these Terms of Service. 

These Terms of Service, together with any other information provided before confirming your services, govern your agreement with LUXEWYNN (“we,” “us,” or “our”).  Please review them carefully as they outline our mutual rights and responsibilities. References to “you,” “your,” or “client” include the first person named on the service agreement and all individuals covered under the service agreement.

LUXEWYNN is an independently owned and operated brand under STAEWYNN, LLC and facilitates luxury lifestyle management services by acting as an intermediary between you and third-party suppliers and providers. These suppliers are solely responsible for providing the services, products, or experiences you book or purchase. When you engage with a third party, your contract will be directly with the supplier(s) of the services, products, or experiences. LUXEWYNN is not liable for any actions, omissions, or breaches by these suppliers. Any issues or disputes arising from their services must be resolved directly with the respective supplier. Certain suppliers may require additional agreements or waivers as a condition of service, and failure to comply may result in forfeiture without refund or exchange.

In cases where LUXEWYNN provides services, products or experiences directly, a separate agreement and fee structure will apply.

By using our site or services, you acknowledge and accept these Terms.

ACCEPTANCE OF TERMS & CONDITIONS

By using our website, purchasing a service, experience, or product, or otherwise engaging with our services, you agree to these Terms of Service. If you do not agree, you may not access the site, use our services, or make a purchase. We may update these Terms periodically, and it is your responsibility to review any changes. Continued use of the website or services after updates constitutes acceptance of the revised Terms.

If you are making a purchase or using our services on behalf of a company or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” refers to that entity.

By using our services, you also agree to our Privacy Policy, which outlines how we collect and use your personal information.

ELIGIBILITY & PERSONAL INFORMATION

By using LUXEWYNN’s services, you confirm that you are at least 21 years of age and legally able to enter into binding contracts. If you are under 21, you must have the consent of a parent or guardian to use our services. Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you confirm that you meet the eligibility requirements and consent to the practices outlined in the Privacy Policy.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Your content may be transmitted across networks but will always be encrypted when required. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services or products, use of the services, or access to the services or products without our express written permission.

PRICING

Pricing for LUXEWYNN’s direct lifestyle management services is determined based on the scope, complexity, and duration of the request. Fees will be shared following your consultation and outlined in a written agreement prior to service commencement. In cases where LUXEWYNN provides services, products, or experiences directly, a separate agreement and fee structure will apply.

Third-party suppliers have their own terms, conditions, and cancellation penalties, which apply regardless of notice. Prices quoted at the time of inquiry may change due to factors like surcharges, supplier-imposed increases, or exchange rate fluctuations. Once the service is confirmed, the price will generally be locked in unless changes are made by the supplier or government. Quotes in foreign currencies are subject to exchange rate fluctuations and international credit card fees. LUXEWYNN is not responsible for price increases due to surcharges, government taxes/fees, or supplier-imposed changes. 

LUXEWYNN reserves the right to modify pricing at any time. Any changes will not affect payments already made.

FEES, PAYMENTS  & REFUNDS

A non-refundable fee of $1,000 is required to confirm your consultation. This fee covers the time and preparation dedicated to your session. If you choose to move forward, this fee will be applied to your selected service.

Full payment for all LUXEWYNN services is required prior to service commencement, unless otherwise outlined in a written agreement. For services where LUXEWYNN is the direct provider, payments will be processed by LUXEWYNN directly. We accept ACH ($1k+), Wire Transfers ($10k+), Credit/Debit cards, and PayPal. We do not accept checks. All payments are non-refundable.

LUXEWYNN does not process payments for services with third-party suppliers. All payments for third-party services (e.g., moving companies, relocation specialists, event venues, vendors, and other specialized professional services) must be made directly to the third-party supplier(s) under their terms and conditions. LUXEWYNN acts solely as an intermediary, facilitating and managing services on your behalf. Your contract will be with the third-party suppliers.

As part of this facilitation, LUXEWYNN may collect and share payment details with third-party suppliers on behalf of clients. While we coordinate these transactions, all financial transactions remain between the client and the third-party provider. Any disputes regarding third-party services must be resolved directly with the service provider. 

LUXEWYNN takes reasonable measures to ensure that all third-party providers engaged in client services adhere to confidentiality and data protection standards, including through written agreements where appropriate.

CHARGEBACKS & DISPUTES

By engaging with LUXEWYNN, you agree not to initiate a chargeback for any payments made under these Terms. If a chargeback is filed, you are responsible for any legal fees and costs incurred by LUXEWYNN in resolving the dispute, as well as any fees or costs you may incur as a result of the chargeback process.

For disputes related to services provided by third-party suppliers, you must resolve those directly with the supplier. LUXEWYNN is not responsible for disputes regarding third-party services.

CANCELLATION & RESCHEDULING 

LUXEWYNN operates with limited availability to uphold exceptional service standards. Due to the bespoke nature of our services, cancellations and rescheduling are subject to the following terms:

• Cancellations: No refunds will be issued for canceled services.
• Rescheduling: Requests to reschedule must be made in writing and are subject to availability. While we will make every effort to accommodate, rescheduling is not guaranteed.

NO-SHOW, CANCELLATIONS & CHANGES

Cancellations or amendments must be made in writing and will be subject to supplier penalties, which may be up to 100% of the service cost. If a supplier cancels or changes your booking, we will notify you. If a refund or alternative is offered, you must respond within the timeframe provided, or the supplier may issue a refund by default. LUXEWYNN reserves the right to charge processing fees for refunds, cancellations, or modifications.

LIMITED LIABILITY FOR UNFORESEEN CIRCUMSTANCES:

LUXEWYNN is not liable for cancellations, delays, or disruptions beyond our control, including, but not limited to acts of civil or military authority, national disaster or emergencies, fire, mechanical breakdown, floods, catastrophes, acts of God, epidemics, pandemics, insurrection, war, riots, or failure of transportation, communication, or power supply. If a service is postponed or canceled for such reasons, the cancellation, rebooking, and refund policies of the third-party suppliers will apply.

In cases where services are provided directly by LUXEWYNN, our cancellation, rescheduling, and refund policies will apply, and we will make reasonable efforts to reschedule or modify the service, subject to availability.

FORCE MAJEURE

Except where otherwise expressly stated in these Terms, LUXEWYNN will not be liable for any failure or delay in the performance of its obligations if such failure or delay is caused by events or circumstances beyond our control, even if reasonable precautions have been taken. These events include, but are not limited to, delays, cancellations, or service failures caused by shelter-in-place orders, quarantines, government mandates, pandemics (including COVID-19), war, civil unrest, natural disasters, strikes, fires, or any other event outside the control of LUXEWYNN or third-party suppliers.

In the event that such circumstances affect your plans, LUXEWYNN will not be responsible for any resulting loss or damage. The cancellation, rebooking, or refund policies of the relevant third-party suppliers will govern your rights and remedies. We recommend reviewing these policies carefully and securing insurance to cover any unforeseen circumstances.

SUPPLIER INSOLVENCY & BANKRUPTCY

If a supplier ceases operations, LUXEWYNN is not liable for losses. Insurance may provide protection, and we recommend purchasing supplier default coverage.

SPECIAL REQUESTS

If you have special requests (e.g., dietary needs, vendor preferences, specialized services) please inform us upon engaging our services. We will communicate these to the supplier, but fulfillment is not guaranteed, and LUXEWYNN is not liable if requests cannot be accommodated.

SERVICE DETAILS

By engaging with LUXEWYNN, you confirm that you have read and agree to these Terms of Service, consent to our Privacy Policy, and are at least 21 years old.

You must review all service details upon receipt and notify us immediately of any errors. Changes may not always be possible, may incur fees, and could affect your service. While LUXEWYNN does not charge for document corrections, any supplier-imposed fees will be your responsibility.

GUEST CONDUCT & RESPONSIBILITY

Suppliers may terminate your access to a venue, service, or event without a refund if your conduct or that of your guests, family members, or invitees violates their policies. You may also be responsible for any damages caused during the engagement. LUXEWYNN is not liable for any claims, costs, or consequences arising from the behavior of you or your guests. You agree to indemnify LUXEWYNN for any claims made against us due to your conduct.

COMPLAINTS & DISPUTES

Your contract is with the supplier, and any concerns should be addressed directly with them. LUXEWYNN will assist in resolving issues where possible, but complaints must be reported to the supplier immediately during the service or event. Failure to do so may limit your ability to seek resolution or compensation. If a complaint is made after the service or event, you must contact the supplier directly.

If LUXEWYNN is the direct provider of the service, you must notify us promptly during the engagement to allow for a resolution. Complaints made after the service or event will be reviewed at LUXEWYNN’s sole discretion and may not result in a remedy.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the information on our website or in our services may contain typographical errors, inaccuracies, or omissions, including but not limited to service descriptions, pricing, promotions, availability, and other details. We reserve the right to correct any such errors, update information, and cancel engagements or orders made based on inaccurate information, without notice. We are not liable for any damages or issues arising from reliance on such inaccurate information. We are not obligated to update or clarify any details unless required by law. Any specified dates for updates do not indicate that all information has been modified or refreshed.

INTERNATIONAL USERS

This website can be accessed from locations around the world. LUXEWYNN makes no representations that this Website or the materials available through it are appropriate for use outside the United States. If you access this Website from a location outside the U.S., you are responsible for ensuring compliance with all local and/or international laws.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate, complete, and up-to-date information on our website and services. However, we do not guarantee the accuracy, completeness, or timeliness of any information presented. The content on our website is for general informational purposes only and should not be relied upon as the sole basis for making decisions. You agree that any reliance on such information is at your own risk. We reserve the right to modify, update, or remove content at any time without obligation to update any previously published information. It is your responsibility to check for updates and changes regularly.

ACCESS TO THE SERVICE

LUXEWYNN grants you a non-exclusive, non-transferable, revocable limited license to use our services in accordance with these Terms. Any unauthorized use, including but not limited to reproduction, resale, or modification of our services, is strictly prohibited.

INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, logos, designs, and intellectual property on the LUXEWYNN website and in connection with our services are owned by LUXEWYNN, LLC and are protected by copyright, trademark, and other intellectual property laws. You agree not to use, reproduce, or distribute any of our intellectual property without our express written permission. Unauthorized use, reproduction, or distribution of this content is strictly prohibited and may result in legal action.

All comments, feedback, reviews, suggestions, and other submissions made to LUXEWYNN via this website or social media become the exclusive property of LUXEWYNN. Unless prohibited by law, grant LUXEWYNN the unrestricted right to use, modify, publish, distribute and exploit such content without compensation or obligation.

You confirm that your submissions do not infringe on third-party rights, including intellectual property or privacy, and do not contain unlawful, defamatory, or offensive material. LUXEWYNN reserves the right to monitor, edit, or remove any content at its discretion.

You are solely responsible for the accuracy and legality of your submissions. LUXEWYNN assumes no liability for user-generated content.

If you wish to establish temporary or permanent links from your website to ours, you must request and receive written permission from LUXEWYNN.

SERVICE MODIFICATIONS AND PRICING

We reserve the right to modify, change, or discontinue products, services, or prices at any time without notice. Any changes, including pricing adjustments, will be communicated through our website. We are not liable for any modifications, discontinuations, or changes to products, services, or prices.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You are responsible for providing accurate and up-to-date billing and credit card information when engaging our services. If your billing or account details change, you must promptly update them to ensure proper processing. We reserve the right to refuse or cancel any engagement at our discretion and may limit or refuse services associated with the same billing information, account, or payment method. We will notify you of any changes using the contact information you have provided.

PRODUCTS OR SERVICES

We make every effort to display product colors and images accurately, but cannot guarantee accuracy across all devices. We reserve the right to limit the sale of products or services to any person, geographic region, or jurisdiction, and may do so on a case-by-case basis. We may modify, discontinue, or limit the availability of products or services at any time. All descriptions, pricing, and availability are subject to change without notice. Products and services are provided “as is” without warranties, including implied warranties of merchantability or fitness for a particular purpose. We are not liable for any discrepancies or unmet expectations.

USER RESPONSIBILITIES AND PROHIBITED USES

You agree not to misuse our services, violate laws, infringe on intellectual property, or engage in harmful conduct. Prohibited uses include spamming, hacking, and transmitting malicious code.

THIRD-PARTY SERVICES AND LIABILITY

LUXEWYNN serves as an intermediary between you and various third-party suppliers who provide essential services for our lifestyle management company (e.g., moving companies, relocation specialists, event venues, vendors, and other specialized professional services). When arranging services on your behalf, we will facilitate your engagement with the supplier(s) providing these services. While we manage and coordinate these services for you, your contract remains directly with the relevant supplier(s), and their terms and conditions apply. We advise you to review their terms carefully, as they contain important information.

LUXEWYNN does not process payments for third-party services. All payments for third-party services must be made directly to the third-party supplier(s) under their terms and conditions. As part of this facilitation, LUXEWYNN may collect and share payment details with third-party suppliers on behalf of clients. While we coordinate these transactions, all financial transactions remain between the client and the third-party provider. Any disputes or claims must be addressed directly with the third-party provider or supplier.

We make no guarantees about the reliability or financial standing of third-party suppliers. LUXEWYNN is not responsible for any failure by these suppliers to honor bookings or issue refunds. By engaging our services, you agree that the cancellation, rebooking, and refund policies of the third-party suppliers govern your rights and remedies.

LUXEWYNN takes reasonable measures to ensure that all third-party providers engaged in client services adhere to confidentiality and data protection obligations through our Confidentiality and Data Processing Agreement.

LUXEWYNN is not liable for any actions, omissions, or issues related to third-party supplier products or services. We are not responsible for any loss, damage, or injury arising from their services or products. 

LUXEWYNN is not liable for any actions, omissions, or issues related to third-party supplier products or services. We are not responsible for any loss, damage, or injury arising from their services or products.

In the event of disruptions, delays, or service failures, LUXEWYNN will advocate on your behalf to resolve the issue. However, we are not liable or responsible for the actions or omissions of third-party providers or suppliers. We do not assume liability for any failure on their part to meet their obligations, and we are not responsible for any resulting damages, changes to your schedule, cancellations, or lack of service.

OPTIONAL TOOLS

We may provide access to third-party tools or websites over which we have no control. These are provided “as is” and “as available,” without warranties, representations, or endorsements. We are not liable for any issues arising from your use of these tools. You are responsible for reviewing and agreeing to the terms of the third-party provider(s). We may also introduce new services, products, or features, which will be subject to these Terms of Service.

THIRD-PARTY LINKS

Our website may contain links to third-party sites, products, or services not affiliated with us. We do not review or control their content and are not responsible for any issues, damages, or transactions resulting from your use of these third-party sites.

You are responsible for reviewing the third party’s policies and terms before engaging in any transaction. Any complaints or concerns should be directed to the third party.

PRIVACY POLICY

Using LUXEWYNN’s services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in this policy, including how we may process your data to provide our services.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The content and services provided through our website are for informational purposes only. We do not guarantee uninterrupted, timely, or error-free service, and your use of our services is at your own risk.

LUXEWYNN’s services and products are provided “as is” without any warranties of any kind, either express or implied. LUXEWYNN shall not be liable for any indirect, incidental, special, or consequential damages of any kind arising from the use or inability to use our services or products, including but not limited to loss of profits, data, or business opportunities. Our total liability, regardless of cause, shall not exceed the amount paid by the client for the specific service or product in question. This limitation applies even if we have been advised of the possibility of such damages.

LUXEWYNN is not liable for any damages of any kind, whether direct or indirect, arising from your use of our services or products.This limitation of liability applies to LUXEWYNN, its owners, directors, officers, employees, partners, affiliates, subsidiaries, interns, contractors, suppliers, service providers, merchants, and any other third-party providers or licensors, collectively referred to as “Providers”.

In jurisdictions where the exclusion or limitation of liability for certain types of damages is not permitted, LUXEWYNN’s liability will be limited to the extent permitted by law, and under no circumstances will exceed the amount paid by the client for the specific service or product in question.

If you are dissatisfied with the website or our services, your sole and exclusive remedy is to discontinue use of the website and/or services.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LUXEWYNN and its Providers (including our owners, directors, officers, employees, parent, subsidiaries, affiliates, agents, partners, contractors, subcontractors, interns, suppliers, service providers, third-party providers, merchants, or licensors) from any claims, demands, actions, or liabilities, including reasonable attorneys’ fees, arising from your breach of these Terms of Service, your violation of any applicable laws, or your infringement of any third-party rights.

CONFIDENTIALITY

LUXEWYNN is committed to maintaining the confidentiality and privacy of all client information. We will not disclose any personal or confidential details to third parties, except where necessary to fulfill the services requested or as required by law. Discretion is our priority, and we handle all information with the utmost care and professionalism.

STATUTE OF LIMITATIONS

You agree that regardless of any statute or law to the contrary, any claim or cause of action related to the use of our services or website, these Terms, or any related policies, must be filed within one (1) year after the claim arises, or it will be permanently barred.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in Charlotte, North Carolina, in accordance with the rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court having jurisdiction.

You agree that any dispute or claim shall be resolved individually, and you waive any right to participate in a class action, collective action, or representative action. All claims must be brought solely on an individual basis.

TERMINATION

These Terms remain in effect until terminated by either party. You may terminate by ceasing use of our services. We may terminate your access, with or without notice, if you violate these Terms.

CHANGES TO TERMS

LUXEWYNN reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. By continuing to use our services, you accept and agree to the revised Terms. It is your responsibility to periodically review these Terms to stay informed of any updates. Continued use of the services constitutes your acceptance of the modified terms.

ENTIRE AGREEMENT AND SEVERABILITY

These Terms constitute the entire agreement. If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the extent allowed by law, and the remainder of these Terms will continue in full force and effect.

CONTACT US

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: connect@luxewynn.com with “Terms of Service” in the subject line.