INTRODUCTION

At LUXEWYNN, we value your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information. It applies to our website, www.luxewynn.com, and all services and offerings provided by LUXEWYNN, a brand under STAEWYNN, LLC (“we,” “our,” or “us”). By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

INFORMATION WE COLLECT

We collect personal information directly from you and automatically through your interaction with our website. This may include:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details and billing information
• Service Preferences: Details about your needs, lifestyle requests, preferences, and interests to personalize your experience
• Communications: Emails, messages or feedback
• Demographics: Age, gender, marketing preferences
• Usage Data: Device information, browser type, IP address, pages visited
• Cookies: Small data files stored on your device to enhance site functionality
• Other: Testimonials, photographs, or content voluntarily shared

Information submitted through website forms is routed to our secure business inbox and may also be temporarily processed through the form plugin in accordance with its own data security protocols.

We may also receive information through our products, partners, or services associated with LUXEWYNN.

Our services are intended for individuals who are at least 21 years old. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under 21, we will delete it promptly. By using our services, you confirm that you meet this age requirement. 

HOW WE USE YOUR INFORMATION

We use your data to:

• Provide and manage lifestyle management services and requests
• Respond to inquiries and provide support
• Customize your client experience
• Send updates and service-related communications
• Comply with applicable laws and regulations

Submitting information through our website does not create a contractual relationship or guarantee service availability.

If you are located in the European Economic Area (EEA), we process your data for the following purposes:

• To perform a contract with you
• With your consent
• To fulfill legal obligations
• Where we have a legitimate interest not overridden by your rights

You have the right to access, correct, or delete your personal information, withdraw your consent for marketing communications, and request details about how your data is used or shared. To exercise these rights, please email connect@luxewynn.com with “Privacy Request” in the subject line. We may ask you to verify your identity before processing your request.

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer. 

MARKETING COMMUNICATIONS

By providing your contact information, you consent to receive marketing communications from us. You may opt out at any time by clicking “unsubscribe” in any email or by contacting us at connect@luxewynn.com. Include your name and contact details to ensure accurate processing. Opt-out requests may take up to 15 business days to take effect. 

You may also request deletion of your data at any time.

INFORMATION SHARING

We do not sell, rent, or trade your personal information. Your data may be shared with:

• Third-Party Service Providers: We may share your information with trusted partners and suppliers—such as event planners, relocation specialists, vendors, or service contractors—to coordinate or deliver the services you request
• Legal Authorities: If required by law, subpoena, court order, or to protect our legal rights

LUXEWYNN may also collect and share payment details with third-party providers on behalf of clients. While we assist in coordinating these transactions, all financial transactions remain between the client and the third-party provider, and are subject to their terms and conditions.

We take reasonable measures to ensure that all third-party providers engaged in client services adhere to confidentiality and data protection standards, including through written agreements where appropriate.

DATA SECURITY

We use industry-standard safeguards to protect your personal information, including secure servers and encryption where appropriate. However, no system can guarantee 100% security. You share information at your own risk. Client messages may be retained for recordkeeping or operational purposes unless you request deletion.

ACCESS CONTROL

Only authorized personnel have access to client data, and only for specific business functions like bookings, support, and communications.

DATA ENCRYPTION

We use encryption during the collection, transmission, and storage of personal data to help prevent unauthorized access.

THIRD-PARTY LINKS

Our website may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies. Visiting these websites via links means acknowledging their individual privacy policies, for which we hold no liability.   

CHANGES TO THIS POLICY & ACCEPTANCE OF TERMS

We may update this Privacy Policy periodically, at our sole discretion. The “Last Updated” date reflects the most recent revision. We encourage you to review the policy regularly to stay informed of any changes. By continuing to use our website or services after updates are posted, you agree to the revised policy. If you do not agree, please discontinue use of the site and our services.

CONTACT US

If you have questions or concerns regarding this Privacy Policy, please email us at: connect@luxewynn.com with the subject heading “Privacy Policy” and include your name and contact information in the message.